Privacy Policy for Petra AI Image Gen

We collect the following types of information:

(a) Information You Provide Directly

• Account Information: When you register for an account, we may collect your name, email address.
• User-Generated Content: Photos, videos, or other media you upload to generate images. Users retain ownership of their uploaded and generated content. We do not claim any rights over this content.
• We also collect any messages you send us through the Service, and may collect information you provide in User Content you post to the Service (such as text and photos you upload to use in your designs). We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service. If you don't provide your personal information to us, you may not be able to access or use our Service or your experience of using our Service may not be as enjoyable.

(b) Information from Third-Party Services

• If you log in using third-party services (e.g., Google or Facebook), we may collect information such as your name and email from these platforms.
• You may also unlink your third-party account from the Service by adjusting your settings on the third-party service.
• We could receive data from third-party applications if you choose to integrate these to enhance your workflow, share to social media, or incorporate elements into your designs.

(c) Information Collected Automatically

• Usage Data: Device information, operating system, browser type, IP address, and activity on the Service.
• Tracking Technologies: While we do not use cookies, we may use similar technologies to enhance functionality and user experience.
• Analytics: We collect usage metrics via third-party integrations to monitor and improve the Service.

(d) Location Data

We may collect your approximate location based on your IP address to localize content or comply with applicable laws.

(e) Log Data

We may collect information such as your web request, browser type, referring/exit pages and URLs, and how you interact with links on the Service.

We use your information to:

• Provide and improve the Service.
• Process in-app purchases and manage subscriptions (including access to additional features in the paid tier).
• Communicate with you about updates, features, or support.
• Monitor usage trends and detect technical issues.
• Comply with legal obligations.
• Ensuring customer happiness by resolving issues and Improving the Service based on user engagement.
• For security measures.
• For matters that you have consented to (e.g., sharing information with third parties).

(a) Service Providers

We share your information with third-party service providers to assist with payment processing, cloud storage, and other operational functions to provide the Service.

(b) Legal Compliance

We may disclose your data to comply with legal obligations, protect our rights, or respond to lawful requests by authorities.

(c) Business Transactions

In case of mergers, acquisitions, or asset sales, your information may be transferred to the new entity.

Currently, we do not share your data with advertisers for purposes beyond app functionality. If this changes, we will update this policy and provide appropriate notice.

We use industry-standard security measures, including third-party hosted database providers, to protect your data. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

Depending on your location, you may have the following rights:

• Access your data and request a copy.
• Request correction or deletion of your data.
• Object to the processing of your data.
• Withdraw consent where applicable.

For GDPR-compliant regions, you also have the right to data portability and to lodge a complaint with your local data protection authority.

To exercise your rights, contact us at team@petraai.app.

We retain your data as long as necessary to provide the Service, comply with legal obligations, and resolve disputes. Uploaded photos may be deleted after processing unless retained for user-requested features like saved designs.

Payments for subscriptions or in-app purchases are generally non-refundable. However, we understand that circumstances may arise where you require a refund. Please review our refund terms below:

I. Eligibility for Refunds

• Refund requests must be made within 7 days of the purchase date.
• Refunds will only be considered for accounts with minimal usage of the Service (e.g., no more than 3 images generated within the refund window).
• Active usage of the Service beyond this threshold disqualifies eligibility for a refund, given the resource-intensive nature of the AI processes involved.

II. How to Request a Refund

• If your purchase was made via the App Store or Google Play, refunds must be requested directly from these platforms following their policies.
• If your purchase was made directly through our website, you can request a refund by contacting us at team@petraai.app with your account details and purchase receipt.

III. Subscription Cancellation

• Canceling a subscription disables future renewals. You will retain access to the Service until the end of the current billing cycle.
• You can cancel your paid subscription at any time. Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.

IV. Exceptions

• Refunds are not provided for partially used billing periods unless required by applicable laws.
• Refund requests made after 7 days from the purchase date are generally not eligible.

V. Disputes and Chargebacks

If a payment dispute or chargeback is initiated, we reserve the right to terminate your account until the issue is resolved.

VI. Changes to this Refund Policy

We reserve the right to update this policy and will notify you of significant changes. Continued use of the Service constitutes your acceptance of any updates.

Discontinuation of Services

• We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

Billing

• If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You're responsible for all applicable taxes, and we'll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the Service or via email. Continued use of the Service after changes take effect constitutes your acceptance of the revised policy. If we increase our subscription prices, we will give you at least 30 days' notice, and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.

If you have any questions or concerns about this Privacy Policy, contact us at:

Email: team@petraai.app
Address: 5900 Balcones Drive Suite 100, Austin, Texas, 78731